FAQ

 

What is your shipping policy?

  • Ready to ship in 3-7 days from order date

  • USPS First Class $3

  • Each additional item $1

  • Upgraded shipping available


MASK

How do I put on my mask?

Clean your hands thoroughly following CDC guidelines before putting on your mask

  • Remove mask from bag and inspect to ensure there are no visible flaws

  • With center point of mask facing up, place mask over head so drops loosely at top of thorax

  • Gently pull mask up over top of nose and front of face gently put ear loops around ears

  • Adjust top and bottom of mask with both hands

  • Adjust tightness of ear loops using patented sliding back strap

How do I remove my mask?

Clean your hands thoroughly following CDC guidelines before removing your mask

  • Gently lift over your head

  • recommended hand wash and hang dry, reuse

How do I care for my mask?

  • Suggested hand wash, mild detergent and warm water. 

  • Pat gently between towels, hang to dry


MASK FILTER

How do I insert my mask filter?

wash hands thoroughly before replacing your original filter

  • Remove original filter from the underside of mask

  • Take out 1 new filter from package

  • Holding filter flat and parallel to underside of mask, slip bottom left corner of filter under bottom left corner of mask

  • Slip left top corner of filter under left top corner of mask

  • Repeat for the right side until all 4 filter corners are snug and flat under appropriate 4 mask corners 

  • Ensure filter is flush with the front structure of the mask

  • Enjoy your new filter in your VLEE mask

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How do I care for my mask filter?

  • Suggested hand wash, mild detergent and warm water. 

  • Pat gently between towels & air dry